Services
Rehab and Treatment Facility Security
A calm front desk, visitor sign-in and parking and perimeter rounds for recovery and treatment programs across the Bay Area and Monterey Bay, working alongside your program staff.
Front Desk and Lobby Coverage
Recovery and treatment programs across Vantage’s service area take many forms: residential homes on quiet streets, outpatient counseling offices, withdrawal management sites and sober-living houses. In each one, the front desk sets the tone for the day.
The lobby guard is positioned to see both the front door and the reception counter. Guards welcome arrivals, keep the waiting area settled and take the first contact with unscheduled visitors, so staff can stay focused on intake and program work.
With a visitor who arrives agitated, the guard keeps an even tone, gives the person room, invites them to sit and asks the staff member best placed to help to join the conversation. The shift notes record any incident with the time and the words exchanged.
Visitor Sign-In and House Rules
Visiting hours, visitor lists and rules for bags, packages and deliveries are set by each program. Guards apply them evenly to every guest, recording the guest’s name, identification where policy requires it, whom they are visiting and when they arrived and left.
Staff decide whether a visit goes ahead. The guard confirms the list, contacts the staff member on duty and relays the decision with courtesy, so families receive one clear answer from someone who knows the program’s rules. Deliveries are signed for and kept at the desk until staff review them.
Coordination With Program Staff
Ahead of the first shift, Vantage meets with the program director and shift leads to work out the routine: locked doors, the call order for each part of the day, the signal staff use to ask for support and what a typical evening involves. These points go into the guard’s written post instructions.
Guards cover the entrance, the lobby and the grounds, giving program staff a settled, orderly setting for their work. Each shift change includes a short briefing on expected late arrivals, anyone staff have asked not to return and doors that need maintenance.
Parking, Perimeter and After-Hours Rounds
Exterior rounds cover the property line, parking and side yards. Guards try gates and rear doors and pay attention to anyone waiting near the property who has no connection to the program. Lighting outages and doors left propped open are noted before the shift ends.
At night, rounds keep the building closed up and quiet for residents. Smaller programs often staff a daytime and evening post and rely on mobile patrol visits after midnight, with photos in the patrol notes of anything needing maintenance.
Respect for Residents and Neighbors
Many programs operate on residential streets, where neighbors pay attention to parking and late departures. Guards keep the sidewalk and frontage orderly, point visitors to the program’s parking and listen patiently to neighbors, forwarding genuine concerns to the director. Our San Francisco Good Neighbor Policy entrances guide applies the same habits to busy service sites.
Residents are treated with courtesy too: preferred names, no lecturing and discretion for everyone arriving or leaving.
Guards, Supervision and Insurance
Guards placed at a program hold BSIS guard cards, clear a background check and learn the program’s routine before their first shift. Supervisors visit to go over the visitor log and post instructions with staff. Armed coverage is available on request; even then, a calm word and room to settle remain the guard’s first response to a tense moment.
Vantage maintains insurance and workers’ compensation coverage for every guard, and each program gets a certificate of insurance before service begins. Shift notes list visitor counts, completed rounds, matters referred to staff and photos of property concerns.
Treatment Facility Security Pricing
On-site security guards are billed by the hour, typically $37 to $55 per guard-hour by 2026 market rates, from Watsonville and Salinas at the lower end to San Francisco at the higher end. An evening and overnight post from 4 p.m. to 8 a.m. covers 112 hours a week; at $42 an hour, that comes to $4,704 a week, or about $20,380 for a month of roughly 485 hours.
Entrances, visiting hours, overnight rounds and weekend shifts set the total. Evening coverage is a natural place to begin, when staff numbers are lowest.
A few useful answers
Common questions.
What does the guard handle during visiting hours?
Welcoming guests, confirming them against the visitor list, recording arrival and departure times and referring anything unusual to staff.
How does a guard respond to an agitated visitor?
By staying calm and giving the person space. The guard listens, invites them to sit, alerts whoever is leading the shift and documents the incident in the shift notes.
Can coverage start with evenings and overnights only?
Yes. An evening-to-morning post is a good start, with daytime coverage added once the routine settles.
Who decides whether a visitor may enter?
Your program staff. The guard confirms the name on the visitor list, reaches the shift lead and relays that decision courteously.